General Returns Summary
We are happy to exchange or refund items not suitable. On receipt and inspection of your goods (please note: the law states inspection means examine and does not permit you or your horse to wear or use the items) you deem them as unsuitable and wish to return them you must notify us you wish to cancel the sale within 7 days of receipt of your goods either by email or by letter. We will then send you a return form via email together with a unique return code. No items will be accepted back to Hampshire Tack without a return code, return form and invoice, the latter was sent with your order.
All items must be returned to our premises within 7 days of us issuing you with a returns code and return form, at the sender’s expense. We recommend you use a ‘signed for’ or ‘recorded’ service. Hampshire Tack is not responsible for the goods until they are back in our possession. Where an exchange of goods has been sanctioned we reserve the right to charge you our costs for posting the exchange goods back out.
Where a refund has been sanctioned we will refund correctly returned items, within 28 days of item receipt to Hampshire Tack, via the same method as payment was made.
